Verzendbeleid

Last updated: September 2026

At TomSmitMetalWorks, every sculpture is individually handcrafted and carefully prepared for shipment from our workshop in the Netherlands. We take great care in packaging each artwork so that it arrives safely and ready to display.

Shipping Within Europe

We offer free standard shipping within Europe to the countries available during checkout.

There are no additional standard shipping charges for destinations where free shipping is displayed at checkout.

If your country or region is not available during checkout, please contact us before placing your order.

Processing Time

Because our sculptures are handmade, processing times may vary depending on the artwork.

The estimated processing or dispatch time is shown on the relevant product page where applicable.

Once your sculpture has been prepared and securely packaged, it will be handed over to the shipping carrier.

Estimated Delivery Times

Delivery times depend on the destination, carrier and size of the sculpture.

As a general indication:

Netherlands: approximately 1–3 business days after dispatch
Belgium & Germany: approximately 2–5 business days after dispatch
Other European destinations: approximately 3–10 business days after dispatch

These delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Packaging

Every sculpture is carefully packaged to minimise the risk of damage during transportation.

Depending on its size and weight, your sculpture may be shipped as a parcel, oversized shipment or by another suitable transport method.

Sculptures are delivered fully assembled and ready to display, unless clearly stated otherwise on the product page.

Large & Heavy Sculptures

Some larger or heavier artworks may require specialised transportation or pallet delivery.

If special delivery arrangements are required, we will contact you after your order has been placed.

For exceptionally large sculptures or custom-made artworks, shipping arrangements may be agreed individually before purchase.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check your shipping information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

Failed Delivery & Unclaimed Packages

If delivery cannot be completed, the carrier may make another delivery attempt, deliver the package to a collection point, or return it to us, depending on the carrier and destination.

If an order is returned because an incorrect or incomplete address was provided, or because the shipment was not collected or accepted, additional shipping costs may apply where permitted by law.

Damaged Shipments

Please inspect your sculpture and its packaging after delivery.

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number
Photographs of the damaged sculpture
Photographs of the packaging
A brief description of the damage

Please keep the original packaging until we have reviewed the issue, as the carrier may require it when assessing transport damage.

Where we are responsible under applicable law, we will provide an appropriate solution.

Delays

Occasionally, shipments may be delayed due to circumstances outside our direct control, such as severe weather, carrier disruptions or other transportation issues.

If you experience a significant delay, please contact us so we can help investigate the shipment.

Your statutory consumer rights regarding delivery remain unaffected.